customer care

Proper management of corporate data is an increasingly important factor for modern companies. The Data Retention plugin developed for XCALLY is a key tool for effectively and efficiently administering omnichannel platform databases. Let's find out in…

In an age when digital communication holds a crucial role in business, the use of tools such as WhatsApp for outbound marketing campaigns is proving increasingly essential. We explore how to make the most of this…

Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience…

Digital transformation in the banking and finance sector has become an unavoidable necessity to remain competitive. These transformations involve the adoption of innovative technologies to improve operational efficiency, customer experience, and the ability to adapt to…

XCALLY Mobile is a revolutionary application that allows you to manage voice channels for inbound/outbound calls and marketing campaigns directly from your smartphone. The application redefines the customer service paradigm, freeing the agent from the fixed…

The success and value of a company depend not only on its intrinsic capabilities but also on the quality of its partnerships. Creating a network of strong and structured relationships, a concrete project, becomes increasingly crucial…