customer care

The case study we are going to deal with is an example of how XCALLY succeeds in creating optimal solutions for each type of customer and service, thanks to customized project management. In this case we…

The digitization of health care and health-related processes also brings with it an increasing complexity of patient needs that requires innovative and flexible solutions. This case study analyzes the collaboration between XCALLY and Mewecom in a…

In this article, we will explore the concept of customer experience management, analyzing the benefits of implementing dedicated CX software and find out how XCALLY is revolutionizing this industry with innovative, cutting-edge solutions. Whether you run…

When we talk about on-premise vs cloud in the context of omnichannel software, we are referring to two deployment models that offer different opportunities and challenges for companies. The two solutions have their advantages and disadvantages,…

In a customer care context, the ability to filter information is crucial. With an increasing number of communication channels, from voice calls and chats to email and social media posts, agents need to be able to…

Efficient management of a contact center is critical to ensuring high-quality customer service. INGO, a Benefit Company part of the same holding company as XCALLY, Technesy Spa, chose to implement the omnichannel contact management platform to…