AI

When we talk about customer care, customer satisfaction is essential. Sentiment Analysis, is an Artificial Intelligence-based technology that is revolutionizing the way call centers interact with users. In this article, we will explore how Sentiment Analysis…

Conversational artificial intelligence refers to those technologies, such as chatbots and virtual agents, with which users can interact. Conversational AI employs big data, machine learning and natural language processing to mimic human interactions and recognize speech…