AI

With the advent of 2023, Artificial Intelligence is revolutionizing the way companies manage customer service. AI is becoming increasingly sophisticated and accessible, providing fresh prospects for enhancing customer experience, increase process efficiency and reduce costs. How…

Customer care represents one of the main points of contact between companies and customers. Every day, companies receive a large number of support requests from users, which may relate to technical problems, inquiries, or complaints. Therefore,…

In digitalization and  Internet of Things (IoT) era, businesses and end-users are faced with a growing need to process and manage enormous amounts of data. In this context, cloud & edge computing have emerged as two…

Artificial intelligence is revolutionizing the world in many areas, and healthcare is no exception. With its ability to analyze large amounts of data and learn from it with machine learning,artificial intelligence is becoming an increasingly important…

Artificial intelligence (AI) is revolutionizing the world we live in, making it easier to solve complex problems and providing increasingly effective decision support. However, one of the main challenges related to AI is understanding the internal…

Over the years, contact centers have undergone a profound transformation: from simple call centers, which handled only telephone calls, they have become omnichannel contact centers. In this article, we will explore how AI is changing the…