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Case study: how artificial intelligence helps contact center management

January 2023

In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the […]

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The Casaforte Case Study: increasing redemption with Vidaoo

January 2023

Casaforte is leading self storage group in Italy, which allows space to be rented from 2 to 100 square meters to meet all storage needs. The client wanted to maximize lead conversion, through a service run by […]

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Case study: how omnichannel software helped a fintech company with loan recovery

July 2022

XCALLY and support for a company in the fintech sector Our client is a company operating in the fintech sector, which makes financial services available to the population that does not make use of traditional banking […]

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Digital transformation and customer experience: a scenario where persons in crisis call for help. The case study of Fundaciò Ajuda i Esperança

July 2022

Ingo SPA, the group leading the development of XCALLY with the owned company Xenialab became a benefit company at theen of 2021: as a result, we are working hard to create sustainable solutions that focus on […]

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The Autoguidovie Case Study for customer service management

April 2022

Who is Autoguidovie Founded in 1908 thanks to the vision of its founder, engineer Alberto Laviosa, Autoguidovie is today among the ten most important companies in the local public transport sector in Italy . What has […]

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Deploying Conversational AI to improve Lead management with XCALLY and Dialogflow

April 2021

Scenario The Spanish Colabora Company has chosen the XCALLY Partner Inicia Soluciones in order to setup a marketing outbound campaign to improve lead management and increase the sale funnel conversions of its surveillance and alarm systems. […]

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