XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience
June 2023
Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand, […]
Case study: how artificial intelligence helps contact center management
January 2023
In this case study, we will analyze how the use of omnichannel and reporting tools has allowed a leading company in the logistics sector to optimize the management of contact center and improve business, using the […]
The Casaforte Case Study: increasing redemption with Vidaoo
January 2023
Casaforte is leading self storage group in Italy, which allows space to be rented from 2 to 100 square meters to meet all storage needs. The client wanted to maximize lead conversion, through a service run by […]
Case study: how omnichannel software helped a fintech company with loan recovery
July 2022
XCALLY and support for a company in the fintech sector Our client is a company operating in the fintech sector, which makes financial services available to the population that does not make use of traditional banking […]
Digital transformation and customer experience: a scenario where persons in crisis call for help. The case study of Fundaciò Ajuda i Esperança
July 2022
Ingo SPA, the group leading the development of XCALLY with the owned company Xenialab became a benefit company at theen of 2021: as a result, we are working hard to create sustainable solutions that focus on […]
The Autoguidovie Case Study for customer service management
April 2022
Who is Autoguidovie Founded in 1908 thanks to the vision of its founder, engineer Alberto Laviosa, Autoguidovie is today among the ten most important companies in the local public transport sector in Italy . What has […]
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XCALLY - Xenialab s.r.l.
Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy VAT n. P.IVA 09668910012 Cap. Soc. € 200.000 i.v
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