whatsapp

WhatsApp for business: the key to effective customer care

April 12

Customer service is now an indispensable service for companies, whether they are in sales, manufacturing or public administration. Any business that interfaces with end users will need customer service, more or less structured. Today's consumers are […]

Read the article >

Maximize your customer service efficiency with XCALLY's Real time monitoring

April 5

When it comes to omnichannel customer service, it is also necessary to think about what makes it possible to keep track of and evidence of the interactions that operators, chatbots and voicebots, and in general the […]

Read the article >

XCALLY Instant: Instant Messaging for Effective Customer Care on Whatsapp.

February 9

In recent years, WhatsApp has established itself as one of the leading instant communication channels, with billions of active users worldwide. This popularity has led many companies to leverage WhatsApp as a customer care tool to […]

Read the article >

The benefits of XCALLY WhatsApp Connector for an omnichannel customer experience

November 24

WhatsApp represents a powerful tool for implementing an omnichannel strategy, offering numerous benefits for companies. Its wide distribution and ease of use make it a favorite communication channel for consumers. With WhatsApp, it is possible to […]

Read the article >

XCALLY: the omnichannel solution for optimizing credit recovery

November 7

Credit recovery, or debt collection, is a crucial challenge for companies that want to maintain their financial strength and reputation in the market. However, traditional communication channels such as telephone, email or mail often prove ineffective, […]

Read the article >

WhatsApp integration: the opportunities and benefits facing an omnichannel contact center

October 17

In today's digital world, companies are constantly looking for innovative ways to improve the customer service experience. Opening a communication channel via WhatsApp can be a strategic move for contact centers that wish to offer quality, […]

Read the article >

1 2 Next »