omnichannel

Working flexibly and ensuring operational continuity even remotely have become fundamental elements for many companies. That's why XCALLY has developed XCALLY Mobile, an intuitive application available for iOS devices, which offers agents the ability to manage…

The IVR system (Interactive Voice Response system) has proven to be a powerful tool over time for improving the customer experience, optimizing resources, and increasing productivity. From the early automated response systems developed in the '90s…

In this article, we will delve into the history of OpenAI and focus on OpenAI Assistants API, uncovering their applications in customer care and how XCALLY utilizes this technology to offer an exceptional customer experience. Who…

The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition…

Conversational AI and chatbots have emerged as powerful tools in the realm of customer experience, enabling personalized interactions and providing immediate and intelligent support. In this article, we will explore how Conversational AI and chatbots are…

The digital era has radically transformed how businesses interact with their customers. Today, delivering a seamless customer experience is essential for the success of any business. In this context, customer experience automation plays a fundamental role…