omnichannel

In an increasingly competitive market, where the customer journey has become the main differentiator among brands, implementing an effective quality monitoring system is no longer an option, but a strategic necessity for any company that wants…

What do we mean when we talk about CX or customer experience? In an area like customer service, what does it imply to have or not have a good CX? Is it true that companies that…

There is an increasing focus on omnichannel, multichannel, artificial intelligence, and automation. These are the new and innovative scenarios facing companies involved in today’s customer service. The race to have the best omnichannel call center software…

In this case study we are going to analyze how an automated translation solution enabled a client of mdtel, a strategic partner of XCALLY, to provide a targeted service for addressing gender-based violence and sexual assault.…

Customer focus has never been more crucial than it is today. A company's ability to meet customer expectations can mean the difference between success and failure. Customer satisfaction strategies are essential tools for building and maintaining…

In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an…