omnichannel customer journey

CX automation represents the natural evolution of customer service, where artificial intelligence and automation work together to create personalized and immediate experiences. This technological revolution is completely redefining the way companies interact with their customers, streamlining…

Think of a customer who needs to make contact with a company out of necessity: checking on an order, making a complaint, or asking for simple information. Starts by sending a message on the relevant site's…

At the center of this case study is amajor company that operates nationwide IT services in Brazil. This organization is responsible for a large technology infrastructure that supports a nationwide citizen service. With hundreds of simultaneous…

In the customer care environment, where interaction management software is often shared by multiple people, it becomes essential to have an overview of what is happening in real time to ensure operational efficiency and customer satisfaction.…

Omnichannel and innovation are now the fundamental pillars on which to build the call centers of the future: an interconnected ecosystem where the customer can move freely between different communication channels, maintaining continuity of conversation and…

In this article, we will explore the concept of customer experience management, analyzing the benefits of implementing dedicated CX software and find out how XCALLY is revolutionizing this industry with innovative, cutting-edge solutions. Whether you run…