omnichannel customer experience

In health care, efficient appointment management is essential to ensure quality service to patients. This case study illustrates how the omnichannel solution from XCALLY transformed the notification system of one of the largest university hospitals in…

The customer service on WhatsApp today represents one of the most effective strategies for creating a direct and immediate point of contact with customers. Using the world's most popular messaging platform, companies can offer personalized and…

CX automation represents the natural evolution of customer service, where artificial intelligence and automation work together to create personalized and immediate experiences. This technological revolution is completely redefining the way companies interact with their customers, streamlining…

Think of a customer who needs to make contact with a company out of necessity: checking on an order, making a complaint, or asking for simple information. Starts by sending a message on the relevant site's…

Omnichannel and innovation are now the fundamental pillars on which to build the call centers of the future: an interconnected ecosystem where the customer can move freely between different communication channels, maintaining continuity of conversation and…

The digitization of health care and health-related processes also brings with it an increasing complexity of patient needs that requires innovative and flexible solutions. This case study analyzes the collaboration between XCALLY and NetValue in a…