omnichannel customer experience

L'omnichannel customer experience now represents more than just a trend; it is a new way of approaching and retaining customers. According to recent industry studies, customers expect a consistent experience regardless of the channel used, and…

Underestimating language barriers, in a now global market, is a big mistake. When a German customer contacts your contact center and has to communicate in English to solve a problem, let's assume, with his or her…

Contrary to what the market is accustoming us to, retaining a customer costs significantly less than acquiring a new one. Retention is not just a matter of product or price, but depends mainly on two interconnected…

Peak seasons represent critical times for customer service, when contact volumes increase dramatically and operational pressure reaches peak levels. A well-structured omnichannel strategy becomes essential to maintain high quality standards and ensure continuity in the customer…

In health care, efficient appointment management is essential to ensure quality service to patients. This case study illustrates how the omnichannel solution from XCALLY transformed the notification system of one of the largest university hospitals in…

The customer service on WhatsApp today represents one of the most effective strategies for creating a direct and immediate point of contact with customers. Using the world's most popular messaging platform, companies can offer personalized and…