omnichannel contact center

Since its early development, XCALLY has adopted an approach focused on privacy, transparency and security, ensuring the protection of personal data of its customers and users in accordance with international regulations. These principles are fully aligned…

Technological evolution has completely redefined customers' expectations of support services. Implementing a customer experience platform is now the strategic key for call centers that want to stand out from the competition and ensure personalized and superior…

In a customer care context, the ability to filter information is crucial. With an increasing number of communication channels, from voice calls and chats to email and social media posts, agents need to be able to…

Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand,…

Over the years, contact centers have undergone a profound transformation: from simple call centers, which handled only telephone calls, they have become omnichannel contact centers. In this article, we will explore how AI is changing the…

In today's competitive business environment, customer engagement is more crucial than ever. One way to stay ahead is by effectively using outbound dialer queue campaigns and IVR (Interactive Voice Response) campaigns. These communication strategies can significantly improve your…