omnichannel contact center

XCALLY MOTION provides the interoperability between the Agent Phonebar and the Kuando Busylight Omega and Alpha. Immediately get the status of your Agents! The Busylight changes its colour according to different Agent status - set through…

One of the main benefits leveraged by AnswerNet has been also the XCALLY API, used to perform the integration between the voice platform and other business process management software, like its messaging, scripting, CRM and billing…

XCALLY has been deployed to manage the Inbound multi-skill based routing optimization on Asterisk, the complex Database-driven drag-and-drop IVR, and the integration of the Zendesk Cloud-based Ticketing solution. Deploying XCALLY is an interesting new development for…