XCALLY has been deployed to manage the Inbound multi-skill based routing optimization on Asterisk, the complex Database-driven drag-and-drop IVR, and the integration of the Zendesk Cloud-based Ticketing solution.
Deploying XCALLY is an interesting new development for us on the customer service front – Given the user-friendly interfaces and the variety of tools available to both agents and supervisors, we’re confident that the software can help us in increasing our operational efficiency.
Michele Ferrario, ZALORA Managing Director.
We were particularly impressed with the speed of deployment, and flexibility of the solution. The new IVR gives us the ability to query our database and play back messages to the customer, informing them of the current status of their order, reducing our call volumes. It has also improved our reporting, giving us better visibilty on our data.
Rostin Javadi, ZALORA Malaysia Managing Director.
We designed XCALLY to provide the best user experience for our customers using a professional Asterisk Contact Center suite. In Italy, our company strengths are in customer experience and design, so we are particularly proud to be able to provide our solution to one of the largest fashion & beauty e-tailer in Asia.
Diego Gosmar, Xenialab CEO
xCALLY has been designed to provide an efficient user experience to both the contact center agents – through the XCALLY multi-channel CTI Telephone bar – and the contact center supervisors, via the configuration interfaces and advanced reporting tools.