omnichannel contact center

Cybersecurity and multi-factor authentication: how to prevent cyber-attacks

November 2

According to the latest Clusit Report, in 2021 cyber-attacks across the globe have increased by 10% compared to the previous year and they are more severe. The impact of accidents is higher and the repercussions on […]

Read the article >

XCALLY and Telnyx together: a winning partnership for cutting-edge omnichannel customer service and lead generation functionalities

October 25

Why is this partnership great news for the customer Experience? On the one hand, there is XCALLY an innovative Customer Care Automation and Omnichannel solution, awarded as one of the best Call Center, Auto Dialer and […]

Read the article >

XCALLY, the migration from V2 to V3

October 21

XCALLY migrates from V2 to V3. A new future-ready version of the omnichannel software, which improves from a technical standpoint while keeping its graphical interface unchanged and ensuring the same usability for operators who employ it […]

Read the article >

Case study: how omnichannel software helped a fintech company with loan recovery

July 28

XCALLY and support for a company in the fintech sector Our client is a company operating in the fintech sector, which makes financial services available to the population that does not make use of traditional banking […]

Read the article >

The Autoguidovie Case Study for customer service management

April 4

Who is Autoguidovie Founded in 1908 thanks to the vision of its founder, engineer Alberto Laviosa, Autoguidovie is today among the ten most important companies in the local public transport sector in Italy . What has […]

Read the article >

XCALLY Call Center Software: advanced filters

October 25

Easily find the interactions you are searching for! Advanced filters can be used to get the list of interactions that meets certain criteria. With this new tool, Agents can have more control when they search for […]

Read the article >

« Previous 1 2 3 Next »