omnichannel contact center

The contact center software market is going through an accelerated transformation phase. The global industry is valued at $49.64 billion in 2025 and is expected to reach $342.54 billion by 2034, with an annual growth rate…

The cybersecurity landscape has undergone dramatic changes, with cyber attacks increasing by 75% in 2024 compared to the previous year. Organizations now face an average of 1,876 weekly attacks, making robust security measures essential for business…

Technological evolution has radically transformed the customer service landscape, introducing mobile apps that enable agents to operate with maximum efficiency regardless of their physical location. Modern mobile platforms offer advanced features to ensure business continuity and…

Today, the ability to effectively analyze and classify every customer interaction is a key success factor for any contact center. Dispositions emerge as a fundamental strategic tool for transforming call data into insights, enabling companies to…

Since its early development, XCALLY has adopted an approach focused on privacy, transparency and security, ensuring the protection of personal data of its customers and users in accordance with international regulations. These principles are fully aligned…

Technological evolution has completely redefined customers' expectations of support services. Implementing a customer experience platform is now the strategic key for call centers that want to stand out from the competition and ensure personalized and superior…