machine learning

Chatbots or virtual agents have become essential tools for businesses seeking to improve customer interaction. But to be truly effective, these virtual agents must be trained properly. This article will guide you through the fundamentals of…

Predictive models based on machine learning are becoming essential tools for companies of all sizes, in order to meet the demands of an increasingly competitive market. These models can help companies predict future customer behavior, improve…

Customer care represents one of the main points of contact between companies and customers. Every day, companies receive a large number of support requests from users, which may relate to technical problems, inquiries, or complaints. Therefore,…

In digitalization and  Internet of Things (IoT) era, businesses and end-users are faced with a growing need to process and manage enormous amounts of data. In this context, cloud & edge computing have emerged as two…

Artificial intelligence (AI) is revolutionizing the world we live in, making it easier to solve complex problems and providing increasingly effective decision support. However, one of the main challenges related to AI is understanding the internal…

As the digital world continues to expand, the need for personalized experiences becomes increasingly important. Recommendation systems, have emerged as a powerful tool for providing users with tailored suggestions based on their preferences, habits and interests.…