Virtual agent training: a practical guide to algorithms, data and processes for smarter chatbots
September 13
Chatbots or virtual agents have become essential tools for businesses seeking to improve customer interaction. But to be truly effective, these virtual agents must be trained properly. This article will guide you through the fundamentals of […]
Predictive models: what is predictive machine learning and how it can improve your business
September 1
Predictive models based on machine learning are becoming essential tools for companies of all sizes, in order to meet the demands of an increasingly competitive market. These models can help companies predict future customer behavior, improve […]
Interpretability vs explainability: Understanding the Differences and Importance in the World of Artificial Intelligence
July 4
With the advent of artificial intelligence (AI), more and more organizations are using machine learning algorithms to make critical decisions that affect the lives of many people. However, the complexity and opacity of these algorithms can […]
The use of Predictive Analysis in customer care: how technology can improve customer experience
June 30
Customer care represents one of the main points of contact between companies and customers. Every day, companies receive a large number of support requests from users, which may relate to technical problems, inquiries, or complaints. Therefore, […]
Cloud & Edge computing: differences, pros and cons
June 15
In digitalization and Internet of Things (IoT) era, businesses and end-users are faced with a growing need to process and manage enormous amounts of data. In this context, cloud & edge computing have emerged as two […]
Everything you need to know about eXplainable AI: the new frontier of artificial intelligence
June 9
Artificial intelligence (AI) is revolutionizing the world we live in, making it easier to solve complex problems and providing increasingly effective decision support. However, one of the main challenges related to AI is understanding the internal […]
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