machine learning

Chat with Artificial Intelligence: the seamless integration of human support and technology

April 9

The everyday life of an average user today is a hybrid of multichannel experiences: we search online for a product, we buy it on a site, we receive a confirmation of the purchase by e-mail or […]

Read the article >

Explainability vs Interpretability: the challenge of transparent artificial intelligence

December 15

Artificial intelligence (AI) has revolutionized many areas of our daily lives, but one of the main challenges when we talk about adopting artificial intelligence is understanding the results produced by the algorithms on which it is […]

Read the article >

How a predictive dialer can optimize the efficiency of a contact center

October 10

A contact center is a dynamic environment in which effective call handling is critical to ensuring a high-level customer experience. In this context, the use of a predictive dialer proves to be a powerful solution for […]

Read the article >

Amazon Polly and next-generation speech synthesis

October 6

Text-to-speech, is a technology that enables the conversion of text to audio, offering new possibilities for interaction and accessibility. Thanks to recent developments in next-generation speech synthesis, artificial voices have become increasingly realistic and natural. In […]

Read the article >

Omnichannel contact center solutions: maximize the efficiency of your business with XCALLY

October 3

Successful businesses depend on effective communication and impeccable customer service. With the advent of new technologies and the evolution of communication channels, contact centers have had to adapt to meet the ever-increasing needs of modern customers. […]

Read the article >

How to adopt artificial intelligence technology at the enterprise level?

September 29

Artificial intelligence technology (technology related to artificial intelligence) is transforming companies in almost every industry. From chatbots to predictive analytics, from warehouse optimization to customer service, AI is revolutionizing corporate processes. Adopting AI can lead to […]

Read the article >

1 2 3 Next »