machine learning

Explainability vs Interpretability: the challenge of transparent artificial intelligence
December 15
Artificial intelligence (AI) has revolutionized many areas of our daily lives, but one of the main challenges when we talk about adopting artificial intelligence is understanding the results produced by the algorithms on which it is […]
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How a predictive dialer can optimize the efficiency of a contact center
October 10
A contact center is a dynamic environment in which effective call handling is critical to ensuring a high-level customer experience. In this context, the use of a predictive dialer proves to be a powerful solution for […]
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Amazon Polly and next-generation speech synthesis
October 6
Text-to-speech, is a technology that enables the conversion of text to audio, offering new possibilities for interaction and accessibility. Thanks to recent developments in next-generation speech synthesis, artificial voices have become increasingly realistic and natural. In […]
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Omnichannel contact center solutions: maximize the efficiency of your business with XCALLY
October 3
Successful businesses depend on effective communication and impeccable customer service. With the advent of new technologies and the evolution of communication channels, contact centers have had to adapt to meet the ever-increasing needs of modern customers. […]
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How to adopt artificial intelligence technology at the enterprise level?
September 29
Artificial intelligence technology (technology related to artificial intelligence) is transforming companies in almost every industry. From chatbots to predictive analytics, from warehouse optimization to customer service, AI is revolutionizing corporate processes. Adopting AI can lead to […]
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Virtual agent training: a practical guide to algorithms, data and processes for smarter chatbots
September 13
Chatbots or virtual agents have become essential tools for businesses seeking to improve customer interaction. But to be truly effective, these virtual agents must be trained properly. This article will guide you through the fundamentals of […]
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