customer service

The state of AI Customer Service: the challenges and opportunities ahead

July 21

With the advent of 2023, Artificial Intelligence is revolutionizing the way companies manage customer service. AI is becoming increasingly sophisticated and accessible, providing fresh prospects for enhancing customer experience, increase process efficiency and reduce costs. How […]

Read the article >

The use of Predictive Analysis in customer care: how technology can improve customer experience

June 30

Customer care represents one of the main points of contact between companies and customers. Every day, companies receive a large number of support requests from users, which may relate to technical problems, inquiries, or complaints. Therefore, […]

Read the article >

Why adopting Omnichannel Contact Center Software is essential to making your customers 100% satisfied.

June 23

The world of communication between companies and customers is constantly evolving. Today, it is no longer enough to offer quality customer service through one channel: it is necessary to be present and responsive on all communication […]

Read the article >

The role of AI in optimizing the operations of an omnichannel contact center

May 26

Over the years, contact centers have undergone a profound transformation: from simple call centers, which handled only telephone calls, they have become omnichannel contact centers. In this article, we will explore how AI is changing the […]

Read the article >

Whatsapp for customer service: benefits and opportunities

May 4

Whatsapp has become one of the most widely used means of communication in the world, with more than 2 billion monthly active users. This instant messaging platform was initially created for communicating between friends and family, […]

Read the article >

What is it and how to make a chatbot

April 28

Chatbots are artificial intelligence (AI) programs designed to simulate human conversations through a messaging platform. Chatbots can be integrated in various ways, from websites to messaging applications, from social media to email, to provide customer assistance […]

Read the article >

« Previous 1 … 3 4 5 6 7 Next »