customer service

In this case study, we will analyze how XCALLY enabled Fido, a client of Partner Maxin Solutions Ltd., to implement a tailored and innovative project in the financial field. Who is the client Fido is a…

Customer service is evolving rapidly thanks to AI, which enables it to automate repetitive tasks and offer personalized assistance in real time. With its AI Assistants, XCALLY is enabling continuous improvement of the customer experience and…

In recent years, customer expectations have changed profoundly: speed, accessibility, and personalization have become priorities in the service experience. To keep up with these changes, XCALLY has decided to focus on theintegration of AI within its…

The technological evolution of recent years is profoundly changing the expectations of customers, who are increasingly demanding in terms of service quality and response time. To keep up with these changes and offer a consistently personalized…

With the increasing digitization of services and the shift of customers to increasingly technological channels, expectations in terms of customer experience have evolved radically. Companies must therefore leverage innovative solutions to scale and ensure business continuity,…

This case study in healthcare illustrates how XCALLY, an omnichannel customer care solution, has improved customer service for a leading company in the industry, especially during a very special time for everyone, namely the Covid Pandemic.…