customer service

Omnichannel: the impact of AI and the role of XCALLY in contact centers, an insight

October 31

In recent years, the evolution of omnichannel solutions for contact centers has revolutionized customer interaction and opened up new opportunities to improve the operational efficiency of companies. Learn more about his vision for the XCALLY omnichannel […]

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Automation triggers: what they are and how to apply them to customer care

October 25

In the dynamic world of contact centers and enterprise communications, theautomationhas become an essential component in improving operational efficiency and customer experience. Automation triggers are useful and very important tools in managing the automation of interactions […]

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Amazon Polly and next-generation speech synthesis

October 6

Text-to-speech, is a technology that enables the conversion of text to audio, offering new possibilities for interaction and accessibility. Thanks to recent developments in next-generation speech synthesis, artificial voices have become increasingly realistic and natural. In […]

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XCALLY's IVR Agent Management: Optimizing Customer Interaction and Operator Management.

September 15

In the digital age, providing high-quality customer service is more important than ever. A key component of this service is an IVR (interactive voice response) system effective and well-managed. That's where XCALLY's IVR Agent Management comes […]

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Virtual agent training: a practical guide to algorithms, data and processes for smarter chatbots

September 13

Chatbots or virtual agents have become essential tools for businesses seeking to improve customer interaction. But to be truly effective, these virtual agents must be trained properly. This article will guide you through the fundamentals of […]

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How to choose the right outbound dialer for your contact center: features to consider

July 25

Nowadays, the outbound dialer is an essential tool for any contact center that wants to improve its sales and customer service performance. An outbound dialer makes it possible to automate the outbound calling process., significantly increasing […]

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