customer service

XCALLY Call Center Software: advanced filters
October 25
Easily find the interactions you are searching for! Advanced filters can be used to get the list of interactions that meets certain criteria. With this new tool, Agents can have more control when they search for […]
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callback feature
Frustrated Customers and Stressed Agents? Introduce the call back system in your Call Centre!
May 25
Improve your Customer Experience avoiding long waiting times in the Queue: allow your Customers to schedule a Callback in case they don't want to wait on hold. The XCALLY Motion Bull dialer will call them at exactly the […]
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xcally gdpr
XCALLY and GDPR
May 25
Since its first projects, Xenialab approach focused towards a strong committment to privacy, transparency and safety in order to guarantee our clients personal data. This approach implies that the analyses of the overall architecture, as well […]
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XCALLY - Answernet Case study
January 29
One of the main benefits leveraged by AnswerNet has been also the XCALLY API, used to perform the integration between the voice platform and other business process management software, like its messaging, scripting, CRM and billing […]
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ZALORA chooses XCALLY to deploy new customer care center operations
June 29
XCALLY has been deployed to manage the Inbound multi-skill based routing optimization on Asterisk, the complex Database-driven drag-and-drop IVR, and the integration of the Zendesk Cloud-based Ticketing solution. Deploying XCALLY is an interesting new development for […]
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XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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