customer service

Maximize your customer service efficiency with XCALLY's Real time monitoring

April 5

When it comes to omnichannel customer service, it is also necessary to think about what makes it possible to keep track of and evidence of the interactions that operators, chatbots and voicebots, and in general the […]

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Omnichannel call center software: The complete solution for a seamless customer experience

April 2

Customer service as it was known until recently is changing at increasing speeds, with the use of increasingly sophisticated technological supports and also through the use of artificial intelligence. In an ever-changing environment, the concept of […]

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Millennials vs Gen Z: How does the approach to customer service change across generations?

February 1

In recent years, the generational landscape has undergone significant change. Millennials, born between the 1980s and 1990s, saw the shift from a traditional technological era to the accelerating digital age, as opposed to Gen Z, the […]

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Personalizing real-time customer service: the centrality of seamless customer service

January 19

Customer service is a crucial aspect for any company that wants to establish lasting relationships with its customers. In recent years, the concept of "seamless customer service" has gained increasing relevance in the contact center landscape. […]

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Conversational AI and chatbots: what are the main differences and how to use them for an effective customer experience

December 22

In the ever-evolving digital world, companies are constantly seeking to improve the customer experience and offer increasingly efficient support services. Two technologies that have gained ground and are increasingly important in contact center realities are the […]

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Omnichannel ROI: what it is and how it can be useful in retail

December 12

In the competitive retail industry landscape, an omnichannel strategy has become critical to increasing Return on Investment (ROI) and achieving successful results. Omnichannel implies the integration of different sales and communication channels, offering customers a smooth […]

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