customer service

Conversational AI and chatbots: what are the main differences and how to use them for an effective customer experience
December 22
In the ever-evolving digital world, companies are constantly seeking to improve the customer experience and offer increasingly efficient support services. Two technologies that have gained ground and are increasingly important in contact center realities are the […]
Read the article >
Omnichannel ROI: what it is and how it can be useful in retail
December 12
In the competitive retail industry landscape, an omnichannel strategy has become critical to increasing Return on Investment (ROI) and achieving successful results. Omnichannel implies the integration of different sales and communication channels, offering customers a smooth […]
Read the article >
Omnichannel: the impact of AI and the role of XCALLY in contact centers, an insight
October 31
In recent years, the evolution of omnichannel solutions for contact centers has revolutionized customer interaction and opened up new opportunities to improve the operational efficiency of companies. Learn more about his vision for the XCALLY omnichannel […]
Read the article >
Automation triggers: what they are and how to apply them to customer care
October 25
In the dynamic world of contact centers and enterprise communications, theautomationhas become an essential component in improving operational efficiency and customer experience. Automation triggers are useful and very important tools in managing the automation of interactions […]
Read the article >
Amazon Polly and next-generation speech synthesis
October 6
Text-to-speech, is a technology that enables the conversion of text to audio, offering new possibilities for interaction and accessibility. Thanks to recent developments in next-generation speech synthesis, artificial voices have become increasingly realistic and natural. In […]
Read the article >
XCALLY's IVR Agent Management: Optimizing Customer Interaction and Operator Management.
September 15
In the digital age, providing high-quality customer service is more important than ever. A key component of this service is an IVR (interactive voice response) system effective and well-managed. That's where XCALLY's IVR Agent Management comes […]
Read the article >

The best omnichannel
software for cutting
edge companies

Contact us now to receive more info

XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
Follow us