customer experience

Sentiment analysis (sentiment analysis) is a powerful resource in the customer experience management landscape. Understanding how to use this technology to improve the customer experience can make a difference in building customer loyalty and optimizing company-customer…

Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience…

Hyper-personalization (hyper-personalization) is something we have to deal with every day. Social media algorithms that present us with content designed according to our interests, news filtered by search engines along the lines of our requests, dream…

Expectations of customer care call centers have increased significantly in recent years. The massive use of social media and the Internet in general, the introduction of Artificial Intelligence, and greater sensitivity to issues related to the…

Managing customer relationships effectively is a priority for every company. A system CRM (Customer Relationship Management System) thus proves to be an indispensable tool for organizing and optimizing all marketing, sales and after-sales activities. Using a…

XCALLY Mobile is a revolutionary application that allows you to manage voice channels for inbound/outbound calls and marketing campaigns directly from your smartphone. The application redefines the customer service paradigm, freeing the agent from the fixed…