customer experience

In today's world, customer service is no longer just a support process, but a real competitive advantage. This is the topic addressed by Christian Orlandi, CEO of XCALLY, in episode #98 of the podcast "Technology Made…

The digitization of health care and health-related processes also brings with it an increasing complexity of patient needs that requires innovative and flexible solutions. This case study analyzes the collaboration between XCALLY and NetValue in a…

In a customer care context, the ability to filter information is crucial. With an increasing number of communication channels, from voice calls and chats to email and social media posts, agents need to be able to…

Efficient management of a contact center is critical to ensuring high-quality customer service. INGO, a Benefit Company part of the same holding company as XCALLY, Technesy Spa, chose to implement the omnichannel contact management platform to…

In this case study we are going to analyze how the customer of Inovasj, a long-standing partner of XCALLY, used our omnichannel solutions to significantly improve operations and customer experience. Who is the client company Lombarda…

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…