customer experience

To stay ahead of the curve and maintain high customer service standards, companies are constantly looking for ways to optimize customer interactions and improve operational efficiency. Artificial intelligence (AI)-based solutions present themselves as an effective answer…

In the labyrinth of customer-business interactions, the customer journey stands as the indispensable map to guide to a unique destination: customer satisfaction. Creating a well-defined customer journey is crucial and also contributes to the loyalty and…

In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time…

With the increasing digitization of services and the shift of customers to increasingly technological channels, expectations in terms of customer experience have evolved radically. Companies must therefore leverage innovative solutions to scale and ensure business continuity,…

Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of…

In recent years, the relationship between companies and customers has undergone a radical transformation. Modern customer care systems are called upon to handle increasingly sophisticated interactions across multiple channels, ensuring excellent service. To better support the…