customer care

With the increasing digitization of services and the shift of customers to increasingly technological channels, expectations in terms of customer experience have evolved radically. Companies must therefore leverage innovative solutions to scale and ensure business continuity,…

This case study in healthcare illustrates how XCALLY, an omnichannel customer care solution, has improved customer service for a leading company in the industry, especially during a very special time for everyone, namely the Covid Pandemic.…

Customer service has for years now been a fundamental part of the business of any company that wants to ensure the satisfaction and trust of its customers. With the advent of "chatbot intelligence" (the application of…

Proper management of corporate data is an increasingly important factor for modern companies. The Data Retention plugin developed for XCALLY is a key tool for effectively and efficiently administering omnichannel platform databases. Let's find out in…

In an age when digital communication holds a crucial role in business, the use of tools such as WhatsApp for outbound marketing campaigns is proving increasingly essential. We explore how to make the most of this…

Artificial intelligence in customer service, or AI applied to customer service, is revolutionizing many areas and sectors where contact with end users is critical. Companies are increasingly relying on new technologies to improve the customer experience…