customer care

Agent burnout is one of the most critical challenges facing contact centers globally today. With turnover rates as high as 45 percent annually in some industries and replacement costs that can exceed 15,000 euros per operator,…

Digitization of public administration is one of the main challenges in Italy. Efficiently managingcitizen care and internal processes requires advanced, innovative and flexible technological solutions. This case study tells how Mewecom, together with the omnichannel suite…

The difference between a customer service that struggles to meet SLAs and one that consistently exceeds them often lies not in the number of agents, but in how those agents are managed. In the BPO industry,…

Technological evolution has radically transformed the customer service landscape, introducing mobile apps that enable agents to operate with maximum efficiency regardless of their physical location. Modern mobile platforms offer advanced features to ensure business continuity and…

Today, the ability to effectively analyze and classify every customer interaction is a key success factor for any contact center. Dispositions emerge as a fundamental strategic tool for transforming call data into insights, enabling companies to…

Since its early development, XCALLY has adopted an approach focused on privacy, transparency and security, ensuring the protection of personal data of its customers and users in accordance with international regulations. These principles are fully aligned…