contact center

In recent years, the world of customer care has undergone a radical transformation. With the advent of technology and the widespread use of mobile devices, customers have gained unprecedented power. Today, end-users can interact with companies…

Hot desking is a work practice that is becoming increasingly popular in many companies that have a modern approach to the world of work. This method involves assigning flexible workstations to employees, which they can only…

Within contact centers, it is becoming increasingly important to ensure a certain level of autonomy for various operators and the ability to manage customer interactions in the best possible way, controlling call queue traffic and reducing…

What is workforce management? Workforce Management (or Work Force Management or WFM) is a set of processes and strategies used by companies to manage personnel and workforce-related activities. In general, WFM aims to maximize the efficiency,…

The Gitex 2022 event will take place in Dubai from 10 to 14 October 2022.  Gitex Global is one of the world’s leading technology events, with over 250,000 guests from more than 140 countries. The convention…

For the past few years, Chatbots have become essential tools for companies across all industries, revolutionizing the way we interact with customers. Thanks to artificial intelligence, these software programs not only provide instant support but also…