artificial intelligence

Digitization of public administration is one of the main challenges in Italy. Efficiently managingcitizen care and internal processes requires advanced, innovative and flexible technological solutions. This case study tells how Mewecom, together with the omnichannel suite…

In the context of theartificial intelligence (AI), more and more organizations are implementing machine learning algorithms to automate strategic decisions that impact the lives of millions of people. However, the complex nature of these systems can…

The contact center software market is going through an accelerated transformation phase. The global industry is valued at $49.64 billion in 2025 and is expected to reach $342.54 billion by 2034, with an annual growth rate…

Underestimating language barriers, in a now global market, is a big mistake. When a German customer contacts your contact center and has to communicate in English to solve a problem, let's assume, with his or her…

The customer service industry is facing a radical transformation driven by conversational artificial intelligence. According to Gartner, 80 percent of customer service organizations will apply generative AI technologies in 2025, while forecasts indicate that by 2027,…

Systems voice response IVR represent the central element of automation in call centers today, handling millions of daily interactions between businesses and customers. Interactive Voice Response is an automated phone system technology that allows callers to…