AI

Challenges and Opportunities in Creating an Omnichannel Healthcare Strategy
July 9
The increasing demand for personalized healthcare services and the need to improve efficiency and accessibility of care have made the adoption of an omnichannel approach essential in the healthcare sector. An omnichannel healthcare strategy allows healthcare…
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What is an Artificial Neural Network and how does it work?
July 5
Artificial neural networks (ANNs) are inspired by the functioning of the biological brain and its ability to learn through experience. What is an Artificial Neural Network? An Artificial Neural Network, or ANN, is a computational model…
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NLP Sentiment Analysis in Customer Service: Enhance the Experience with XCALLY
June 28
In the context of customer service, understanding and empathetically responding to customer's emotional reactions is crucial to ensure a rewarding and satisfying experience. NLP Sentiment Analysis is a powerful tool that allows analyzing and interpreting the…
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Chatbot evolution: from basic bots to artificial intelligence
June 14
The evolution of chatbots has revolutionized the way companies interact with customers. From simple basic bots, chatbots have become increasingly sophisticated through the integration of artificial intelligence. In this article, we will explore the history of…
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OpenAI Assistants API: A New Frontier in Digital Customer Care
May 30
In this article, we will delve into the history of OpenAI and focus on OpenAI Assistants API, uncovering their applications in customer care and how XCALLY utilizes this technology to offer an exceptional customer experience. Who…
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XCALLY enables omnichannel management in the e-commerce industry.
May 24
The customer is one of the leading Italian retailers of consumer electronics, with over 500 stores distributed throughout the country. They offer a wide range of products, including smartphones, computers, televisions, appliances, and more. In addition…
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