AI

Today, AI-based solutions are profoundly changing the way companies interact with their customers, offering personalized experiences, immediate responses, and ongoing support. In this article, we will explore how applications of artificial intelligence in customer care are…

In today's world, customer service is no longer just a support process, but a real competitive advantage. This is the topic addressed by Christian Orlandi, CEO of XCALLY, in episode #98 of the podcast "Technology Made…

In this interview, CX Today’s Deputy Editor, Rhys Fisher, talks with Giuseppe Careri, Chief Technology Officer of XCALLY, who brings 14 years of hands-on software development experience, starting from what he describes as “writing the first…

Efficient management of a contact center is critical to ensuring high-quality customer service. INGO, a Benefit Company part of the same holding company as XCALLY, Technesy Spa, chose to implement the omnichannel contact management platform to…

In an increasingly competitive market, where the customer journey has become the main differentiator among brands, implementing an effective quality monitoring system is no longer an option, but a strategic necessity for any company that wants…

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…