XCALLY Microsoft Teams integration

Your always-connected Contact Centre.

The collaboration hub for your contact centre.

The new integration with Microsoft Teams improves collaboration between agents, co-workers and people in the same company, becoming in effect a tool that can support operators in solving problems smoothly and efficiently.

How to install Microsoft Teams in your Open channel account

Get the Microsoft Teams plugin
Install the plugin in XCALLY Motion
Create an Open Channel account and link it to Microsoft Teams
Create a Microsoft Teams App
Create the Azure Bot
Enable the Developer Preview for your Microsoft account
Setup the Microsoft Team Plugin configuration

Improved collaboration between agents and departments within the same company
Direct contact with the right contact person for handling complex issues
Real-time problem resolution
Visibility of Microsoft Teams status directly on XCALLY
Secure, uninterrupted calls

Contact us to discover more!

XCALLY Microsoft Teams integration

The collaboration hub for your contact centre.

How to install Microsoft Teams in your Open channel account

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