XCALLY allows you to integrate Twitter as a new channel, using the Open Channel. Customers can interact with Operators by sending and receiving direct messages or replying to tweets from your official Twitter account. Operators can receive incoming messages in a dedicated Twitter queue and reply from the standard XCALLY Motion interface.
The integration of XCALLY with Twitter allows users to use the messaging app as a one-stop service for their unified communications needs.
This significantly improves the customer experience and makes Twitter a unique platform for social selling, customer care and remote collaboration.
Note: Please consult the official XCALLY and Twitter documentation for further details and detailed instructions on how to correctly configure Twitter integration on XCALLY.
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