XCALLY Facebook Messenger and Wall integration

XCALLY Motion Openchannel offers the integration of Facebook Messenger & Post as a New Channel.

Configuration steps

  1. Create the Facebook Page on which you want to accept the interaction messages and posts
  2. Create a new account on cloud.xcallymotion.com
  3. Login using the same Facebook account that manages the Facebook page you want integrate
  4. Create a new integration on cloud.xcallymotion.com using the Facebook account created in the step before
  5. Fill up the form and Save

The result

Now you can test the integration: ask a FB user to send a Messenger message to the Page you’ve integrated and the Agents you previously added to the Facebook Account will receive and manage it as a a normal Open Channel interaction.

The integration is included in all the XCALLY Plans!
Contact us to discover more!

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