One way to improve your Customers IVR experience is to accept input and responses via spoken words, thanks to voice recognition systems like LumenVox’s Automatic Speech Recognition (ASR).
Xenialab and LumenVox are pleased to announce the integration between the Xenialab’s Interactive Voice Response (IVR) system and the LumenVox’ Automated Speech Recognition (ASR) and Text to Speech (TTS) technologies.
On the left an example of a simple project that can be built:
- The customer is asked to say which department he wants to speak to;
- The system checks the voice inputs and decides where to route the call, according to the confidence threshold defined by the Administrator.
Thanks to such powerful integration, Xenialab and LumenVox are now able to offer a flexible solution to create various speech-enabled services.
More information on www.xcally.com and www.lumenvox.com
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