One way to improve your Customers IVR experience is to accept input and responses via spoken words, thanks to voice recognition systems like LumenVox’s Automatic Speech Recognition (ASR).
Xenialab and LumenVox are pleased to announce the integration between the Xenialab’s Interactive Voice Response (IVR) system and the LumenVox’ Automated Speech Recognition (ASR) and Text to Speech (TTS) technologies.
The aim of the integration is the improvement of Customer Experience in Customer Care environments, allowing companies to provide easy-to-use IVRs.
The Xenialab’s Cally Square IVR designer is a powerful drag&drop tool that lets Supervisors and Administrator to create IVR projects in an intuitive way, from simple to complex structures.
The LumenVox’ ASR lets customers to use spoken language as input, rather than using keypad entries, while the TTS provides information via human-sounding speech output.
On the left an example of a simple project that can be built:
- The customer is asked to say which department he wants to speak to;
- The system checks the voice inputs and decides where to route the call, according to the confidence threshold defined by the Administrator.
Thanks to such powerful integration, Xenialab and LumenVox are now able to offer a flexible solution to create various speech-enabled services.
Xenialab provides XCALLY, a complete Omni Channel software solution for call centers used in more than 50 countries.
XCALLY offers all the tools to communicate through different channels (Voice Inbound/Outbound/Blended, Fax, SMS, Email, Chat, Social …), together with real time dashboards, reports and flexible API.
Cally Square is the powerful drag&drop IVR designer included in the XCALLY suite.
More information on www.xenialab.com and www.xcally.com
LumenVox is a speech automation software company providing core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity.
For more information, call +1.858.707.7700 or visit www.lumenvox.com
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