XCALLY and Natural Language Processing

The integration of XCALLY with the Tilde linguistic platform makes it possible to enrich contact management processes with advanced Natural Language Processing capabilities. Tilde allows analysing large amounts of textual data in real time, extracting key concepts and semantic categories.

When integrated into XCALLY, Tilde is able to autonomously understand customer requests, classify conversation topics and direct interactions to the most qualified agents quickly and effectively.

Improves customer experience and agent efficiency

The integration is included in all the XCALLY Plans!
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XCALLY - Xcally S.r.l.
Sede Legale e Operativa: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy

VAT n. P.IVA 09668910012
Cap. Soc. € 200.000 i.v
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