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The integration of Amazon Polly with XCALLY further enriches the contact centre's voice channel capabilities. Amazon Polly is in fact the AWS service that enables the generation of high-quality realistic speech synthesis by transforming text into speech.
When integrated into XCALLY, Polly enables the creation of customised pre-recorded messages that can be played back to customers over the phone. For example, automatic welcome announcements, self-service navigation instructions in IVR, reminders, notifications and more can be generated.
Thanks to advanced speech synthesis, agents can also rely on operational support tools that enhance the customer experience.
Note: Please consult the official XCALLY and Amazon Polly documentation for further details and detailed instructions on how to correctly configure Amazon Polly integration on XCALLY.
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