leverages data analysis for your contact centre operations

When integrated with XCALLY, Sestek allows you to extract valuable information from the large volumes of data generated daily from customer interactions. Thanks to predictive analytics, it is possible to optimise response times, identify friction points in advance and prevent churn. The insights provided by Sestek also make it possible to better tailor up-selling/cross-selling strategies.

The integration between XCALLY and Sestek therefore represents a powerful tool to support the customer experience and the all-round business.

Note: Please consult the official XCALLY and Sestek documentation for further details and detailed instructions on how to correctly configure Sestek integration on XCALLY.