The integration of Ispeech with the XCALLY contact centre platform enables the introduction of innovative speech analytics capabilities within call management processes. In fact, Ispeech is one of the leading solutions in speech and conversational analytics. When integrated with XCALLY, Ispeech can analyse telephone conversations between customers and operators in real time, transcribe them and automatically extract useful insights. For example, it is possible to identify keywords, sentiment, topics covered and level of customer satisfaction.
The integration is included in all the XCALLY Plans!
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