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The personalization of the customer experience is the primary goal that companies currently engaged in the processes of servicing and connecting with end users are striving for. A interactive voice response system (IVR) modern and flexible…

The customer service on WhatsApp today represents one of the most effective strategies for creating a direct and immediate point of contact with customers. Using the world's most popular messaging platform, companies can offer personalized and…

The evolution of the relationship between AI and people represents one of the most crucial challenges of our time. In the customer service industry, finding the perfect balance between intelligent automation and "human touch" is not…

Customer service is facing a period of major transition, perhaps the most important change in the past 20 years: the massive introduction of artificial intelligence into customer support processes. Traditional call centers are increasingly evolving toward…

CX automation represents the natural evolution of customer service, where artificial intelligence and automation work together to create personalized and immediate experiences. This technological revolution is completely redefining the way companies interact with their customers, streamlining…

Think of a customer who needs to make contact with a company out of necessity: checking on an order, making a complaint, or asking for simple information. Starts by sending a message on the relevant site's…