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CX automation: new perspectives on customer experience
June 11
CX automation represents the natural evolution of customer service, where artificial intelligence and automation work together to create personalized and immediate experiences. This technological revolution is completely redefining the way companies interact with their customers, streamlining…
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Omnichannel software: what it is and how it revolutionizes current customer service
June 5
Think of a customer who needs to make contact with a company out of necessity: checking on an order, making a complaint, or asking for simple information. Starts by sending a message on the relevant site's…
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Implement a customer experience platform in your call center
May 23
Technological evolution has completely redefined customers' expectations of support services. Implementing a customer experience platform is now the strategic key for call centers that want to stand out from the competition and ensure personalized and superior…
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XCALLY call center software: Realtime interaction management
May 20
In the customer care environment, where interaction management software is often shared by multiple people, it becomes essential to have an overview of what is happening in real time to ensure operational efficiency and customer satisfaction.…
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Client engagement: how to improve interactions with clients
May 13
Client engagement today represents a crucial element of any business success. Purchasing goods or using services is only the first step in building stable relationships with one's customers. Retaining users, making them brand sponsors, and involving…
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AI benefits: the advantages of AI in today’s customer care
May 8
The customer service industry is undergoing a profound transformation driven by artificial intelligence. AI technologies are redefining customer experience paradigms, offering innovative solutions that improve operational efficiency and increase user satisfaction. What then are the main…
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