Case studies

Digitization of public administration is one of the main challenges in Italy. Efficiently managingcitizen care and internal processes requires advanced, innovative and flexible technological solutions. This case study tells how Mewecom, together with the omnichannel suite…

The difference between a customer service that struggles to meet SLAs and one that consistently exceeds them often lies not in the number of agents, but in how those agents are managed. In the BPO industry,…

In health care, efficient appointment management is essential to ensure quality service to patients. This case study illustrates how the omnichannel solution from XCALLY transformed the notification system of one of the largest university hospitals in…

This case study focuses on the use of XCALLY by one of the leading companies in healthcare in Nigeria, Avon HMO, and how the customer experience of its clients has improved through the use of the…

At the center of this case study is amajor company that operates nationwide IT services in Brazil. This organization is responsible for a large technology infrastructure that supports a nationwide citizen service. With hundreds of simultaneous…

The case study we are going to deal with is an example of how XCALLY succeeds in creating optimal solutions for each type of customer and service, thanks to customized project management. In this case we…