Smart scheduling and flexibility: workforce management in the contact centers of the future
September 18
The workforce managementis a key component to better manage a contact center's human resources and optimize the customer experience. But how will this area evolve in the future? Two key words will be: intelligent scheduling and […]
XCALLY's IVR Agent Management: Optimizing Customer Interaction and Operator Management.
September 15
In the digital age, providing high-quality customer service is more important than ever. A key component of this service is an IVR (interactive voice response) system effective and well-managed. That's where XCALLY's IVR Agent Management comes […]
Workforce management and customer experience: the importance of strategic human resources management for service excellence
September 5
Within an increasingly competitive world, customer service excellence has become a key differentiating element. At the heart of high-quality customer service is a well-managed and motivated human resources team. This is where the workforce management. Why […]
The technology behind workforce management: trends and best practices
July 7
The technology that governs workforce management (WFM) is transforming the way companies manage their workforce. Through innovation, companies can now optimize the organization of human resources, improve productivity and efficiency, and reduce costs. But what are […]
The importance of work force management in improving business efficiency
June 20
The work force management (WFM)is a strategy that companies use to maximize the use of human resources and improve the efficiency of business processes. WFM involves the management of all workforce-related activities, such as resource planning, […]
Agile Workforce Management: Strategies for a Flexible and Effective Organization
May 31
Agile workforce management is a crucial aspect of any organization's success, especially in today's rapidly changing business environment. Companies need to be able to adapt quickly to market conditions and customer demands, and having an agile […]
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XCALLY - Xenialab s.r.l.
Sede Legale: Via I Maggio 13, 20037 Paderno Dugnano (MI), Italy Sede Operativa: Strada Pianezza, 289, 10151, Torino, Italy VAT n. P.IVA 09668910012 Cap. Soc. € 200.000 i.v
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