workforce management

Workforce management process: optimizing resource management

June 11

In the context of business efficiency, proper human resource management is essential. To ensure activity optimization and goal achievement, companies are increasingly relying on Workforce Management (WFM) processes. In this article, we will explore the concept […]

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Optimize your customer care with a Workforce Management Software

April 17

Workforce management has become increasingly important as companies have moved toward an omnichannel customer service model. A workforce management software can help efficiently manage human resources and ensure a smooth customer experience across all channels. In […]

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WFM Software: the intelligent personnel management solution

December 27

With the increasing complexity of operations and the need to adapt quickly to changing market needs, it is essential to have intelligent tools that simplify and optimize human resource planning and management. In this article, we […]

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Omnichannel contact center solutions: maximize the efficiency of your business with XCALLY

October 3

Successful businesses depend on effective communication and impeccable customer service. With the advent of new technologies and the evolution of communication channels, contact centers have had to adapt to meet the ever-increasing needs of modern customers. […]

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Smart scheduling and flexibility: workforce management in the contact centers of the future

September 18

The workforce managementis a key component to better manage a contact center's human resources and optimize the customer experience. But how will this area evolve in the future? Two key words will be: intelligent scheduling and […]

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XCALLY's IVR Agent Management: Optimizing Customer Interaction and Operator Management.

September 15

In the digital age, providing high-quality customer service is more important than ever. A key component of this service is an IVR (interactive voice response) system effective and well-managed. That's where XCALLY's IVR Agent Management comes […]

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