workforce management

WFM Software: the intelligent personnel management solution
December 27
With the increasing complexity of operations and the need to adapt quickly to changing market needs, it is essential to have intelligent tools that simplify and optimize human resource planning and management. In this article, we […]
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Omnichannel contact center solutions: maximize the efficiency of your business with XCALLY
October 3
Successful businesses depend on effective communication and impeccable customer service. With the advent of new technologies and the evolution of communication channels, contact centers have had to adapt to meet the ever-increasing needs of modern customers. […]
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Smart scheduling and flexibility: workforce management in the contact centers of the future
September 18
The workforce managementis a key component to better manage a contact center's human resources and optimize the customer experience. But how will this area evolve in the future? Two key words will be: intelligent scheduling and […]
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XCALLY's IVR Agent Management: Optimizing Customer Interaction and Operator Management.
September 15
In the digital age, providing high-quality customer service is more important than ever. A key component of this service is an IVR (interactive voice response) system effective and well-managed. That's where XCALLY's IVR Agent Management comes […]
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Workforce management and customer experience: the importance of strategic human resources management for service excellence
September 5
Within an increasingly competitive world, customer service excellence has become a key differentiating element. At the heart of high-quality customer service is a well-managed and motivated human resources team. This is where the workforce management. Why […]
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The technology behind workforce management: trends and best practices
July 7
The technology that governs workforce management (WFM) is transforming the way companies manage their workforce. Through innovation, companies can now optimize the organization of human resources, improve productivity and efficiency, and reduce costs. But what are […]
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