omnichannel customer journey

Revolutionizing online experiences with a Recommendation System

May 29

As the digital world continues to expand, the need for personalized experiences becomes increasingly important. Recommendation systems, have emerged as a powerful tool for providing users with tailored suggestions based on their preferences, habits and interests. […]

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Data Retention: The New XCALLY Add-On

April 18

Data management is a crucial aspect for any business, as accurate cataloging and retention of information is essential for smooth operations. It is important to ensure data is stored securely and backed up effectively to avoid […]

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Availability app: the new XCALLY add-on

March 28

The availability of a 24/7 phone service has become a necessity for many companies that aim to provide high-quality customer service, especially for customer service-related services. What is 24/7 availability and why is it important for […]

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The Casaforte Case Study: increasing redemption with Vidaoo

January 16

Casaforte is leading self storage group in Italy, which allows space to be rented from 2 to 100 square meters to meet all storage needs. The client wanted to maximize lead conversion, through a service run by […]

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Microsoft Teams Voice Connector: the new XCALLY integration, more features for companies

December 5

Microsoft Teams Voice Connector is a new feature of XCALLY, the omnichannel software that allows companies to offer an excellent customer care service to their customers. Thanks to this integration, all the operators using XCALLY will […]

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Don't stop your business! Ensure the continuity of your Customer Care service!

May 3

This situation emphasizes the need to adopt new working methods for small, medium and large enterprises. It is not easy to predict a critical situation, this is why it is essential to have a Business Continuity […]

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