omnichannel customer journey

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…

The Business Continuity Plan (BCP) is a fundamental pillar for any company aiming to ensure operational continuity in emergency or crisis situations. It is not easy to predict a critical situation, but it is possible to…

Statistically, at least 60 percent of customer service customers believe that a one-minute wait when calling a company is an unacceptable time. This is because end-user expectations have been evolving and, as of today, speed of…

Process automation has become an essential element for companies looking to improve operational efficiency and customer satisfaction. In an environment where communication occurs across multiple channels, integrating automation solutions is not only beneficial, but also critical…

Managing customer interactions is a crucial aspect for any company that wishes to remain competitive. In this context, the IVR builder represents a key tool for improving communications efficiency and optimizing the customer experience. We will…

In the labyrinth of customer-business interactions, the customer journey stands as the indispensable map to guide to a unique destination: customer satisfaction. Creating a well-defined customer journey is crucial and also contributes to the loyalty and…