omnichannel customer experience

In the vast universe of customer service, the art of engaging and assisting customers is constantly evolving, and choosing the right tools becomes crucial for companies. Integrating an SMS provider into one's interaction systems is an…

The choice of an omnichannel call center software is critical for customer service companies today. This is because in such an environment, the use of omnichannel software plays a crucial role in ensuring an optimal and…

In the dynamic world of customer services,multilingual communication is essential to meet the needs of a diverse customer base. To facilitate this process, XCALLY offers an innovative feature: the Real Time Translator. What is Real Time…

The analysis of data collected during interactions with their customers has become an invaluable resource for customer service companies. The keyword "real time analytics" represents exactly this concept: the ability to collect, analyze and use real-time…

Proper management of corporate data is an increasingly important factor for modern companies. The Data Retention plugin developed for XCALLY is a key tool for effectively and efficiently administering omnichannel platform databases. Let's find out in…

In the increasingly competitive customer service landscape, implementing advanced tools such as predictive customer analytics becomes critical to anticipating customer needs and delivering a personalized, quality experience. Let's find out how this technology can revolutionize the…