omnichannel customer experience

Efficient management of a contact center is critical to ensuring high-quality customer service. INGO, a Benefit Company part of the same holding company as XCALLY, Technesy Spa, chose to implement the omnichannel contact management platform to…

What do we mean when we talk about CX or customer experience? In an area like customer service, what does it imply to have or not have a good CX? Is it true that companies that…

It used to be referred to as customer service, call centers, switchboards. Today, it is no longer just about responding to inquiries or solving critical issues: a high-quality customer service can make the difference between a…

There is an increasing focus on omnichannel, multichannel, artificial intelligence, and automation. These are the new and innovative scenarios facing companies involved in today’s customer service. The race to have the best omnichannel call center software…

Customer focus has never been more crucial than it is today. A company's ability to meet customer expectations can mean the difference between success and failure. Customer satisfaction strategies are essential tools for building and maintaining…

In today's environment, companies can no longer afford to make decisions based solely on hunches or past experiences. Data-driven decision making (DDDM) represents a strategic approach that uses data as the foundation for business decisions. This…