IVR

IVR Optimization: Improving customer care efficiency with XCALLY for a personalized experience

March 18

In an ever-changing business landscape, delivering exceptional customer care is critical to maintaining a competitive advantage. A key aspect of optimizing customer interactions is the IVR (Interactive Voice Response) systems.. In this article, we will delve […]

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iSpeech Text to Speech: The Revolution in Customer Care Automation.

March 15

Technological evolution has led to major advances in the customer care field, and one of these is the introduction of text to speech. In this article, we will explore the concept of iSpeech Text to Speech, […]

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AI voicebot: the evolution in contact centers' customer service

March 7

When thinking of a modern contact center, one is often confronted with the idea of a combination of experience and empathy of a "human" operator and the efficiency and speed of response of an automated responder, […]

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How XCALLY's Interactive Voice Response (IVR) designer can optimize call handling

January 17

Today, efficient call handling has become a priority for companies that want to provide a high-quality experience for their customers. L'Interactive Voice Response (IVR) designer from XCALLY presents itself as the ideal solution for streamlining the […]

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XCALLY Transforms Intred's VIP Customer Care with Personalized IVRs

October 12

In the competitive world of telecommunications, the ability to handle customer inquiries promptly and accurately is critical to success and retention. To meet this challenge, Intred has chosen to make a difference through its partnership with […]

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iSpeech: the technology that turns text into voice

September 26

Communication is a fundamental aspect of our daily lives, and technology continues to offer innovative solutions to facilitate the transmission of messages. One tool that is revolutionizing communication is iSpeech, a cutting-edge speech synthesis technology that […]

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