How XCALLY's Interactive Voice Response (IVR) designer can optimize call handling
Today, efficient call handling has become a priority for companies that want to provide a high-quality experience for their customers. L'Interactive Voice Response (IVR) designer from XCALLY presents itself as the ideal solution for streamlining the […]
XCALLY Transforms Intred's VIP Customer Care with Personalized IVRs
In the competitive world of telecommunications, the ability to handle customer inquiries promptly and accurately is critical to success and retention. To meet this challenge, Intred has chosen to make a difference through its partnership with […]
iSpeech: the technology that turns text into voice
Communication is a fundamental aspect of our daily lives, and technology continues to offer innovative solutions to facilitate the transmission of messages. One tool that is revolutionizing communication is iSpeech, a cutting-edge speech synthesis technology that […]
XCALLY's IVR Agent Management: Optimizing Customer Interaction and Operator Management.
In the digital age, providing high-quality customer service is more important than ever. A key component of this service is an IVR (interactive voice response) system effective and well-managed. That's where XCALLY's IVR Agent Management comes […]
How can an IVR contact center enhance the operational efficiency of customer care specialists?
The world of customer service is constantly evolving, and companies are looking for solutions to improve the consumer experience, reduce costs, and increase the efficiency of their operators. In this context, the adoption of an IVR […]
XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience
Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand, […]