IVR

iSpeech: the technology that turns text into voice

September 26

Communication is a fundamental aspect of our daily lives, and technology continues to offer innovative solutions to facilitate the transmission of messages. One tool that is revolutionizing communication is iSpeech, a cutting-edge speech synthesis technology that […]

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XCALLY's IVR Agent Management: Optimizing Customer Interaction and Operator Management.

September 15

In the digital age, providing high-quality customer service is more important than ever. A key component of this service is an IVR (interactive voice response) system effective and well-managed. That's where XCALLY's IVR Agent Management comes […]

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How can an IVR contact center enhance the operational efficiency of customer care specialists?

July 12

The world of customer service is constantly evolving, and companies are looking for solutions to improve the consumer experience, reduce costs, and increase the efficiency of their operators. In this context, the adoption of an IVR […]

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XCALLY & Key IVR: a new partnership for excellent omnichannel customer service and outstanding customer payment experience

June 5

Why is this partnership great news for the customer Experience? We find together XCALLY, an innovative omnichannel automation platform for Customer Care, and Key IVR, a company that offers automated payment services globally. On one hand, […]

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Queue Campaigns vs IVR Campaigns for outbound dialer: what are the differences?

May 15

In today's competitive business environment, customer engagement is more crucial than ever. One way to stay ahead is by effectively using outbound dialer queue campaigns and IVR (Interactive Voice Response) campaigns. These communication strategies can significantly improve your […]

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What is an IVR and how it works

February 27

IVR stands for Interactive Voice Response: interactive voice response, which is a technology that allows customers to interact with a telephone system through a voice menu configurable to a company's specific needs. IVRs are increasingly established […]

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