IVR

Digitization of public administration is one of the main challenges in Italy. Efficiently managingcitizen care and internal processes requires advanced, innovative and flexible technological solutions. This case study tells how Mewecom, together with the omnichannel suite…

Contrary to what the market is accustoming us to, retaining a customer costs significantly less than acquiring a new one. Retention is not just a matter of product or price, but depends mainly on two interconnected…

Systems voice response IVR represent the central element of automation in call centers today, handling millions of daily interactions between businesses and customers. Interactive Voice Response is an automated phone system technology that allows callers to…

In health care, efficient appointment management is essential to ensure quality service to patients. This case study illustrates how the omnichannel solution from XCALLY transformed the notification system of one of the largest university hospitals in…

The personalization of the customer experience is the primary goal that companies currently engaged in the processes of servicing and connecting with end users are striving for. A interactive voice response system (IVR) modern and flexible…

At the center of this case study is amajor company that operates nationwide IT services in Brazil. This organization is responsible for a large technology infrastructure that supports a nationwide citizen service. With hundreds of simultaneous…