digital transformation

Agent burnout is one of the most critical challenges facing contact centers globally today. With turnover rates as high as 45 percent annually in some industries and replacement costs that can exceed 15,000 euros per operator,…

The evolution of the relationship between AI and people represents one of the most crucial challenges of our time. In the customer service industry, finding the perfect balance between intelligent automation and "human touch" is not…

Hyper-personalization (hyper-personalization) is something we have to deal with every day. Social media algorithms that present us with content designed according to our interests, news filtered by search engines along the lines of our requests, dream…

Digital transformation in the banking and finance sector has become an unavoidable necessity to remain competitive. These transformations involve the adoption of innovative technologies to improve operational efficiency, customer experience, and the ability to adapt to…

The success and value of a company depend not only on its intrinsic capabilities but also on the quality of its partnerships. Creating a network of strong and structured relationships, a concrete project, becomes increasingly crucial…

Digital transformation is an evolving process involving the adoption of digital technologies to improve processes, strategies and value offerings. In this post, we will explore the concept of digital transformation, its main trends for 2023, and…