digital transformation

Human and technological sustainability: how to balance AI and people for an equitable future
June 27
The evolution of the relationship between AI and people represents one of the most crucial challenges of our time. In the customer service industry, finding the perfect balance between intelligent automation and "human touch" is not…
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Hyper – personalization and customer experience: how to build customer loyalty
August 13
Hyper-personalization (hyper-personalization) is something we have to deal with every day. Social media algorithms that present us with content designed according to our interests, news filtered by search engines along the lines of our requests, dream…
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Digital transformation in banking: the evolution of financial services
July 25
Digital transformation in the banking and finance sector has become an unavoidable necessity to remain competitive. These transformations involve the adoption of innovative technologies to improve operational efficiency, customer experience, and the ability to adapt to…
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Partner Success: Strategies and Approaches for Quality Relationships
July 19
The success and value of a company depend not only on its intrinsic capabilities but also on the quality of its partnerships. Creating a network of strong and structured relationships, a concrete project, becomes increasingly crucial…
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Digital Transformation: what it is and what are the trends in 2023
May 22
Digital transformation is an evolving process involving the adoption of digital technologies to improve processes, strategies and value offerings. In this post, we will explore the concept of digital transformation, its main trends for 2023, and…
READ THE ARTICLETrasformazione digitale e customer experience: uno scenario in cui le persone in crisi chiedono aiuto. Il caso di studio della Fundaciò Ajuda i Esperança
July 20
Ingo SPA , il gruppo che guida lo sviluppo di XCALLY con la società di proprietà Xenialab è diventata una società benefit nel 2021: di conseguenza, stiamo lavorando duramente per creare soluzioni sostenibili che si concentrino…
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